Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day return window for all unworn footwear in its original packaging. Our goal is to ensure you find the perfect fit and style for your next adventure.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

After selecting your return reason, download and print the prepaid UPS shipping label provided by our system to ensure your package is tracked correctly.

3

Pack Your Gear

Place the unworn shoes back in their original KEEN shoebox and secure them inside a sturdy shipping container with the return authorization form included.

4

Drop Off and Track

Hand your package to any authorized UPS driver or drop it off at a local UPS Service Center; you will receive an email confirmation once your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing